Security awareness that fits your public reality

Firewalls do not fail. People do. In municipalities, complexity, digitalization and the need for fast service create the perfect conditions for human error. That is why awareness should never be generic.

At Phantom’slab, we create training that adapts to your teams, systems and local risks. From civil servants and IT to citizen-facing departments, we help municipalities embed cybersecurity awareness into the DNA of their operations.

Cybersecurity awareness, behavior change and culture | Phantom'sLab

The power of entertainment:

90% of cyberattacks

Start with social engineering. Hackers do not look for weak code. They exploit trust. The attacker is not after your system. They are after the employee behind it.

60% engagement increase

Gamified awareness training works. When civil servants enjoy the experience, they retain what matters and apply it in real life.

70% risk reduction

When municipalities embed cybersecurity thinking into daily work, risks drop and culture strengthens.

The numbers prove it. Gamified learning turns attention into action. Give your municipality cybersecurity training that is fun, engaging and built to create real, lasting behavior change.

From digital deception to public defense

Modern attacks do not rely on malware. They rely on people. Social engineering, deepfakes and phishing are now aimed at frontline staff. That is why our experiences feel real, including fake emails from your actual mayor.

From awareness to culture

We guide teams from basic awareness to behavioral change. First with realistic scenarios based on municipal risks. Then through scalable learning modules. And finally with creative reminders and bite-sized reinforcements throughout the year. The result is lasting behavioral change.

Critical topics, fully covered for municipalities

AI-powered attacks

From deepfakes to voice cloning, we teach local staff to spot synthetic content before it becomes a threat.

Phishing and manipulation

We show how urgency and trust are abused to bypass even the most secure systems. And how to break that pattern.

Data handling and privacy

Municipal data is highly sensitive. Our training helps prevent leaks and ensure compliance by turning abstract rules into practical actions.

Psychology and manipulation

Hackers use urgency, trust and authority to exploit even the sharpest minds. We teach your team the patterns and how to break them.

Resilience and response

We train teams to recognize manipulation, report fast, and stay ahead of attackers.

Social engineering mastery

Your weakest link is not the firewall. It is the human side. We equip staff to spot and stop manipulation in every form.

Built for municipalities. Personalized for your teams

What sets us apart is relevance. We do not deliver generic training. We build experiences based on your teams, systems and scenarios. From fake emails with your mayor’s signature to attack simulations during public events, everything feels familiar and that is what makes it work.

Because when municipal teams recognize themselves in the training, they lean in. And that is what makes it stick.

What our clients say

“At the Municipality of Meierijstad, we wanted cybersecurity to be both fun and meaningful, something that truly resonates with people. Phantom’s Game delivered exactly that. It turned abstract risks into engaging, relatable experiences that got everyone involved and talking. The balance of competition, humor, and genuine insight made the topic accessible and left a lasting impact across the entire organization.”

Municipality of Meierijstad

Kees van Rooij Cyber Mayor of the Netherlands Continue reading

“Phantom’s Game transformed our students from confident learners into genuinely aware security professionals who understand their own vulnerabilities. The game uniquely blends excitement and education. Our students didn’t just understand cyber threats — they experienced them.”

Amsterdam University of Applied Sciences

Michael Drent Cybersecurity Coordinator and Lecturer Continue reading

“At Fransen Gerrits, we believe it’s important that our people know how to deal with digital risks, especially since our insurer also emphasizes this. Joris convinced me that Phantam’s Game is not a standard awareness training, but rather something that truly sticks. And I haven’t regretted it for a second. Fun and educational. A must for any organization that wants more than just a dry presentation about cybersecurity.”

Fransen Gerrits

Huub Fransen Owner Continue reading

“At Rotterdam University of Applied Sciences, we wanted to kick off the academic year with something that would truly grab attention and set the tone. Phantom’s Game did exactly that, turning cybersecurity from abstract theory into an engaging, hands-on experience. It was interactive, surprising, and sparked valuable discussions among students. A powerful and memorable way to build awareness from day one.”

Rotterdam University of Applied Sciences

Ruben Julen Lecturer-Researcher in Digital Business Continue reading

“At Snowminds, we wanted to boost cybersecurity awareness within our young, international team, without it feeling like another dull training. Phantom’s Game hit the mark perfectly. Competitive, fast-paced, and full of surprises, it kept everyone engaged from start to finish. It made digital risks feel real, sparked great conversations, and turned learning about cybersecurity into a fun and truly memorable experience.”

Snowminds

Yuri Bartels Owner Continue reading

“At the University of Antwerp, we wanted students to go beyond theory and feel what cyber risk really means. Phantom’s Game offers exactly that – an immersive, realistic experience that sparks reflection, curiosity, and genuine awareness. It encourages students to think critically about their own digital behavior and vulnerabilities. It turns learning about cybersecurity into something truly memorable.”

University of Antwerp

Tim Apers Coordinator & Teaching Assistant Continue reading

“At the Municipality of Hardenberg, we wanted our colleagues to really feel what a cyberattack looks like – not just hear about it. Phantom’s Game turned out to be the perfect way to do that. Realistic, engaging, and full of surprises, it made cybersecurity tangible and sparked great conversations across departments. Fun, eye-opening, and definitely worth repeating.”

Municipality of Hardenberg

Joanne Hoogeveen Privacy Officer/Security Officer Continue reading

“At Biemans Accountants, we face digital threats like phishing and malware every day, so we needed a solution that would truly make an impact. Phantom´s Game proved to be the perfect mix of fun and realism — not just another dry training, but an engaging experience that made everyone think. It sparked meaningful discussions and built lasting awareness across our entire team.”

Biemans Accountants

Desirée van der Wielen Secretarial Employee Continue reading

FAQ

We combine storytelling, gamification and behavioral science to create experiences that resonate with municipal teams. Whether it is through realistic scenarios, smart learning or interactive campaigns, we embed cybersecurity awareness into the daily routines of civil servants, frontline workers and policy staff across departments.

Research shows gamified training increases engagement by 60% and productivity by 43%. When you add storytelling, knowledge retention skyrockets. People remember stories and experiences, not bullet points. Our game-based approach means employees don’t just complete training. They actually learn, remember, and apply what they’ve experienced.

We’re not from the cybersecurity industry. We come from entertainment. Our roots are in escape rooms, VR experiences, and serious gaming. We’ve created over 100 games for more than 1 million players. We know how to captivate people. Traditional e-learning asks, “How do we make this compliant?” We ask, “How do we make this unforgettable?” That’s the difference. Curious? Just request a demo. You will feel the difference instantly.

Absolutely. In fact, that’s exactly who needs it most. Hackers don’t target your IT department. They target your HR manager, your finance team, your receptionist. Anyone who uses email or handles data. Our solutions are designed for everyone, regardless of technical background. We make complex threats understandable and relatable. No jargon. Just real scenarios people face every day.

Faster than you think. Our game is ready to deploy, and we can customize it to your organization within weeks. You’ll receive game tickets, personalized videos, and even popcorn buckets for your team. The experience starts before the training begins. From first contact to full implementation, we handle everything. You focus on your business. We’ll make your people cyber-ready.

Meet the minds behind smarter cybersecurity for municipalities

We’re Phantom’sLab, gold medal winner of the Serious Play Awards 2025. With 100+ games and over 1 million players, we know how to keep attention.

Our team combines gamification, behavioral science and public-sector insight. The result? Awareness that works, scales and sticks.

In municipalities, awareness is not enough. Staff need to feel involved and empowered. When training feels real, it becomes culture.

Joris van den Bergh, Founder & Game Architect

Joris van den Bergh - Cybersecurity Awareness | Phantom'sLab

Cybersecurity awareness that scales with your teams

2026 demands more than checklists. Build a cyber-aware culture in your municipality with solutions that scale, engage and deliver real impact.