Why phishing is a human behavior issue

Phishing isn’t just a technical threat; it’s a human behavior problem. Attackers exploit psychological manipulation to deceive individuals into making unsafe decisions. By targeting emotions, urgency, and trust, phishing attacks bypass systems and prey on human instincts. Understanding this is key to building stronger defenses.

Phantom’sLab solutions give employees realistic experiences that make manipulation visible. People learn to question unexpected requests, verify identities, and stay calm under pressure.

Cybersecurity awareness, behavior change and culture | Phantom'sLab

The power of entertainment:

90% of cyberattacks

Begin with human behavior. Attackers exploit human instincts, emotions, and trust to manipulate individuals into unsafe actions, not just relying on systems alone.

60% engagement increase

Immersive experiences through storytelling and gamification help employees identify phishing attempts faster.

70% risk reduction

By recognizing manipulation and deception early, employees make safer decisions, reducing the risk of phishing attacks.

The numbers prove it. A game-based approach turns passive learning into engaging experiences, helping employees recognize deception, understand attacker motives, and take safer actions.

Psychological manipulation must be the starting point

Social engineering, especially phishing, preys on human behavior, not technology. Phantom’sLab solutions simulate phishing tactics, allowing participants to experience how attackers manipulate trust, create urgency, and impersonate trusted entities. Our training helps employees understand how phishing works and builds the resilience needed to respond effectively.

  • Awareness: Phantom’s Game reveals how attackers use impersonation, deceptive messages, and emotional manipulation to trick people into unsafe actions.
  • Behavior change: Interactive e learning and challenges teach employees to recognize phishing attempts, pause before clicking, and verify requests.
  • Culture: Shared experiences create a culture where employees take responsibility for questioning suspicious messages and protecting sensitive data.

What makes our approach unique?

Phantom’sLab goes beyond the typical checkbox approach to phishing awareness. Our solutions immerse employees in realistic phishing simulations where they learn to spot manipulation early, verify identity claims, and respond with confidence. We build secure habits and instincts that traditional training cannot achieve.

Critical cybersecurity training topics, fully covered

AI powered attacks

Participants discover how AI-generated messages and impersonation tactics support phishing and how to verify suspicious requests.

Deepfake driven CEO fraud

Teams experience how attackers use synthetic voices and videos to impersonate executives and learn secure verification strategies.

Advanced phishing

Employees learn how attackers use emotional manipulation, urgency, and realistic pretexts to deceive victims via email, chat, and mobile communication.

Psychological manipulation

Participants explore how attackers leverage authority, fear, and trust to manipulate behavior and how to resist these pressures.

Resilience and response

Teams practice pausing, verifying, and responding confidently when faced with phishing threats, even under pressure.

Social engineering mastery

Employees build instincts to recognize phishing attempts early, question unusual behavior, and protect personal and organizational information.

Built for flexibility. Powered by our modular platform

Phantom’sLab offers adaptable phishing awareness training. Whether used as part of a broader learning journey or as focused simulations, our platform allows organizations to tailor the experience to their specific needs.

Employees engage with phishing scenarios across a variety of tactics such as spear phishing, whaling, smishing, and vishing, ensuring the training is relevant and impactful for your organization.

Personalized for companies, public sector and education

Every organization faces unique phishing threats. Phantom’sLab tailors phishing simulations to your workflows, roles, and specific threats. Our solutions enhance onboarding, support targeted campaigns, and provide continuous learning to keep your teams sharp and secure.

What our clients say

“The game created the kind of lasting awareness that traditional training simply can’t match. Our team is now genuinely vigilant, not just compliant. What stood out most was the high level of engagement from every participant. The competitive element didn’t just make it more fun – it made it more effective.”

Visma Amili

Kevin Sheikh Workplace Experience & IT Specialist Continue reading

“The interactive approach and competitive element suddenly made cybersecurity very tangible and relevant for everyone. The game has transformed cybersecurity from an IT topic to an organization-wide responsibility. And that’s exactly what we needed.”

BAM Infra Netherlands

Christy Mohamedhoesein Cybersecurity and Machine Safety Specialist Continue reading

“At the Municipality of Meierijstad, we wanted cybersecurity to be both fun and meaningful, something that truly resonates with people. Phantom’s Game delivered exactly that. It turned abstract risks into engaging, relatable experiences that got everyone involved and talking. The balance of competition, humor, and genuine insight made the topic accessible and left a lasting impact across the entire organization.”

Municipality of Meierijstad

Kees van Rooij Cyber Mayor of the Netherlands Continue reading

“Phantom’s Game transformed our students from confident learners into genuinely aware security professionals who understand their own vulnerabilities. The game uniquely blends excitement and education. Our students didn’t just understand cyber threats — they experienced them.”

Amsterdam University of Applied Sciences

Michael Drent Cybersecurity Coordinator and Lecturer Continue reading

“At Fransen Gerrits, we believe it’s important that our people know how to deal with digital risks, especially since our insurer also emphasizes this. Joris convinced me that Phantam’s Game is not a standard awareness training, but rather something that truly sticks. And I haven’t regretted it for a second. Fun and educational. A must for any organization that wants more than just a dry presentation about cybersecurity.”

Fransen Gerrits

Huub Fransen Owner Continue reading

“At Rotterdam University of Applied Sciences, we wanted to kick off the academic year with something that would truly grab attention and set the tone. Phantom’s Game did exactly that, turning cybersecurity from abstract theory into an engaging, hands-on experience. It was interactive, surprising, and sparked valuable discussions among students. A powerful and memorable way to build awareness from day one.”

Rotterdam University of Applied Sciences

Ruben Julen Lecturer-Researcher in Digital Business Continue reading

“At Snowminds, we wanted to boost cybersecurity awareness within our young, international team, without it feeling like another dull training. Phantom’s Game hit the mark perfectly. Competitive, fast-paced, and full of surprises, it kept everyone engaged from start to finish. It made digital risks feel real, sparked great conversations, and turned learning about cybersecurity into a fun and truly memorable experience.”

Snowminds

Yuri Bartels Owner Continue reading

“At the University of Antwerp, we wanted students to go beyond theory and feel what cyber risk really means. Phantom’s Game offers exactly that – an immersive, realistic experience that sparks reflection, curiosity, and genuine awareness. It encourages students to think critically about their own digital behavior and vulnerabilities. It turns learning about cybersecurity into something truly memorable.”

University of Antwerp

Tim Apers Coordinator & Teaching Assistant Continue reading

“At the Municipality of Hardenberg, we wanted our colleagues to really feel what a cyberattack looks like – not just hear about it. Phantom’s Game turned out to be the perfect way to do that. Realistic, engaging, and full of surprises, it made cybersecurity tangible and sparked great conversations across departments. Fun, eye-opening, and definitely worth repeating.”

Municipality of Hardenberg

Joanne Hoogeveen Privacy Officer/Security Officer Continue reading

“At Biemans Accountants, we face digital threats like phishing and malware every day, so we needed a solution that would truly make an impact. Phantom´s Game proved to be the perfect mix of fun and realism — not just another dry training, but an engaging experience that made everyone think. It sparked meaningful discussions and built lasting awareness across our entire team.”

Biemans Accountants

Desirée van der Wielen Secretarial Employee Continue reading

“Phantom’s Game normalized cybersecurity conversations across our organization. Our team now actively protects our clients’ sensitive data through collective vigilance. The game started conversations we normally wouldn’t have, and that’s exactly where true awareness begins.”

Janssen & Janssen

Sharon Tulp Inside sales representative Continue reading

“Phantom’s Game delivered exactly what we hoped for: a stronger team, increased awareness, and lasting behavioral change. The perfect investment in both culture and security. In our view, it’s a great way to highlight the risks of cybercrime through the right balance of fun and information. Highly recommended!”

PortXchange Products B.V.

Marian Maartense HR Manager Continue reading

“Phantom’s Game showed us how quickly a simple mistake can lead to serious consequences. That realization has made our team much more proactive about security. The game reinvigorated our approach to cybersecurity training. Our team is now actively engaged, sharing knowledge, and applying security awareness in everything they do.”

Synaxion B.V.

Andre Kuijt Manager R&D Continue reading

FAQ

Phantom’sLab transforms phishing training through immersive simulations, helping employees experience real-world phishing tactics like spear phishing, whaling, smishing, and vishing. Our platform gives teams the tools to recognize threats and respond confidently in high-pressure situations.

Research shows gamified training increases engagement by 60% and productivity by 43%. When you add storytelling, knowledge retention skyrockets. People remember stories and experiences, not bullet points. Our game-based approach means employees don’t just complete training. They actually learn, remember, and apply what they’ve experienced.

We’re not from the cybersecurity industry. We come from entertainment. Our roots are in escape rooms, VR experiences, and serious gaming. We’ve created over 100 games for more than 1 million players. We know how to captivate people. Traditional e-learning asks, “How do we make this compliant?” We ask, “How do we make this unforgettable?” That’s the difference. Curious? Just request a demo. You will feel the difference instantly.

Absolutely. In fact, that’s exactly who needs it most. Hackers don’t target your IT department. They target your HR manager, your finance team, your receptionist. Anyone who uses email or handles data. Our solutions are designed for everyone, regardless of technical background. We make complex threats understandable and relatable. No jargon. Just real scenarios people face every day.

Faster than you think. Our game is ready to deploy, and we can customize it to your organization within weeks. You’ll receive game tickets, personalized videos, and even popcorn buckets for your team. The experience starts before the training begins. From first contact to full implementation, we handle everything. You focus on your business. We’ll make your people cyber-ready.

Meet the team redefining cybersecurity training

Phantom’sLab is an award-winning CyberLab rooted in storytelling, behavioral science, and game design. With more than one million users and over 100 game-based experiences, we help organizations build resilience against modern cyber threats like phishing.

“Phishing isn’t just about spotting fake emails; it’s about understanding the human psychology behind the attack and how to resist manipulation.”

Joris van den Bergh, Founder & Game Architect

Joris van den Bergh - Cybersecurity Awareness | Phantom'sLab

Ready to strengthen your organizations’s phishing awareness?

This new approach turns phishing training into engaging, real-world learning experiences that help employees recognize manipulation and react securely. Join 500+ organizations bringing cybersecurity to life with Phantom’sLab.