Cybersecurity awareness business - Gemeente Tytsjerksteradiel | Phantom'sLab

Phantom’sLab in local government

  • Organization: Municipality of Tytsjerksteradiel
  • Name: Anouk Mentink
  • Role: Legal Advisor
  • Why: We wanted to increase awareness of cyber threats and strengthen our security culture through training that was both enjoyable and educational. We needed something that would make cybersecurity relevant and engaging for municipal employees across all departments and technical comfort levels.
“We’re genuinely positive about the game and how it manages to be highly educational while remaining fun and engaging.”

Case summary

The challenge

Creating cybersecurity awareness across a municipal organization where employees have vastly different roles and levels of computer proficiency. From desk based administrative staff to field workers who rarely use computers, we needed an approach that would resonate across this diversity. The challenge was making cybersecurity relevant and accessible for everyone while acknowledging that not all employees work with digital systems daily. We wanted to strengthen our security culture and launch greater organizational attention to this critical topic in a way that felt inclusive rather than alienating.

The experience

The game was received with overwhelming enthusiasm, with almost exclusively positive reactions across the organization. Employees found it both enjoyable and educational, showing high levels of engagement and involvement. What stood out was the interactive and practical approach that made abstract cyber threats suddenly concrete and understandable. The competitive element added significant motivation, making the experience more effective while fostering healthy team dynamics.

The clarity with which cyber threats were conveyed resonated strongly with participants, who could immediately see how scenarios related to their municipal work. We did notice that colleagues who don’t frequently work with computers sometimes found it challenging and were more inclined to disengage. However, for the vast majority of participants, the game successfully created the kind of engaged learning experience that traditional training rarely achieves. The high participation and positive feedback demonstrated that we had found the right starting point for building stronger cybersecurity awareness.

The outcome

The game served as an excellent foundation for bringing more attention to cybersecurity throughout our municipality. Employees report thinking differently about their passwords and paying increased attention to suspicious email senders. The increased awareness of cybersecurity risks and strengthened security culture are noticeable in daily operations. Colleagues now understand how quickly a simple mistake can lead to serious consequences, creating lasting behavioral change that protects municipal data and systems. The game successfully launched the cultural shift we needed around digital security.

Cybersecurity game Gemeente Tytsjerksteradiel - Awareness | Phantom'sLab

“Phantom’s Game gave us the perfect starting point for building a stronger security culture. It’s practical, engaging, and has genuinely changed how our team approaches cybersecurity.”

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What our clients say

“At the Municipality of Meierijstad, we wanted cybersecurity to be both fun and meaningful, something that truly resonates with people. Phantom’s Game delivered exactly that. It turned abstract risks into engaging, relatable experiences that got everyone involved and talking. The balance of competition, humor, and genuine insight made the topic accessible and left a lasting impact across the entire organization.”

Municipality of Meierijstad

Kees van Rooij Cyber Mayor of the Netherlands Continue reading

“Phantom’s Game transformed our students from confident learners into genuinely aware security professionals who understand their own vulnerabilities. The game uniquely blends excitement and education. Our students didn’t just understand cyber threats — they experienced them.”

Amsterdam University of Applied Sciences

Michael Drent Cybersecurity Coordinator and Lecturer Continue reading

“At Fransen Gerrits, we believe it’s important that our people know how to deal with digital risks, especially since our insurer also emphasizes this. Joris convinced me that Phantam’s Game is not a standard awareness training, but rather something that truly sticks. And I haven’t regretted it for a second. Fun and educational. A must for any organization that wants more than just a dry presentation about cybersecurity.”

Fransen Gerrits

Huub Fransen Owner Continue reading

“At Rotterdam University of Applied Sciences, we wanted to kick off the academic year with something that would truly grab attention and set the tone. Phantom’s Game did exactly that, turning cybersecurity from abstract theory into an engaging, hands-on experience. It was interactive, surprising, and sparked valuable discussions among students. A powerful and memorable way to build awareness from day one.”

Rotterdam University of Applied Sciences

Ruben Julen Lecturer-Researcher in Digital Business Continue reading

“At Snowminds, we wanted to boost cybersecurity awareness within our young, international team, without it feeling like another dull training. Phantom’s Game hit the mark perfectly. Competitive, fast-paced, and full of surprises, it kept everyone engaged from start to finish. It made digital risks feel real, sparked great conversations, and turned learning about cybersecurity into a fun and truly memorable experience.”

Snowminds

Yuri Bartels Owner Continue reading

“At the University of Antwerp, we wanted students to go beyond theory and feel what cyber risk really means. Phantom’s Game offers exactly that – an immersive, realistic experience that sparks reflection, curiosity, and genuine awareness. It encourages students to think critically about their own digital behavior and vulnerabilities. It turns learning about cybersecurity into something truly memorable.”

University of Antwerp

Tim Apers Coordinator & Teaching Assistant Continue reading

“At the Municipality of Hardenberg, we wanted our colleagues to really feel what a cyberattack looks like – not just hear about it. Phantom’s Game turned out to be the perfect way to do that. Realistic, engaging, and full of surprises, it made cybersecurity tangible and sparked great conversations across departments. Fun, eye-opening, and definitely worth repeating.”

Municipality of Hardenberg

Joanne Hoogeveen Privacy Officer/Security Officer Continue reading

“At Biemans Accountants, we face digital threats like phishing and malware every day, so we needed a solution that would truly make an impact. Phantom´s Game proved to be the perfect mix of fun and realism — not just another dry training, but an engaging experience that made everyone think. It sparked meaningful discussions and built lasting awareness across our entire team.”

Biemans Accountants

Desirée van der Wielen Secretarial Employee Continue reading

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