Cybersecurity awareness business - ICT West-Brabant West | Phantom'sLab

Phantom’sLab in public sector

  • Organization: ICT West-Brabant West
  • Name: Richard Kroonen
  • Role: CISO/Security specialist
  • Why: We wanted to strengthen the security culture within our organization. We needed an approach that would work for both technical and non-technical employees while making cybersecurity tangible and relevant for everyone.
“This is a highly enjoyable challenge that works for every target group, technical and non-technical alike. The competitive element keeps people going even when it takes longer than expected. Everyone wants that top score.”

Case summary

The challenge

Building a strong security culture across an organization with a wide range of technical backgrounds. As a public sector ICT organization, we needed an approach that would resonate equally with technical staff and non-technical employees. The challenge was finding something engaging enough to get everyone involved while delivering real, practical insights into cybersecurity risks that people could apply to their daily work.

The experience

The solution was received with great enthusiasm. Participants found it both fun and educational, and the interactive, hands-on approach made cybersecurity feel concrete rather than abstract. The competitive element played a big role in keeping everyone engaged. Rather than stepping away once they had completed their turn, people pushed on to achieve a higher score, even when it took more time than expected.

What stood out most was the effect it had beyond the experience itself. The solution sparked a lot of cybersecurity conversations afterward, which is exactly the kind of organic awareness-building that is hard to achieve through traditional training. It brought the team together, created healthy competition and got people genuinely talking about digital risks in a way that felt natural and relevant to their work.

The outcome

The solution significantly increased awareness of digital risks and cyber threats across the organization. Employees came away with practical insights they could apply immediately, such as always using multiple verification steps when logging into systems. The experience was effective across all target groups, including both technical and non-technical personnel, making it a valuable tool for the entire organization. It strengthened the security culture we were aiming to build and gave our team a shared frame of reference for cybersecurity that continues to shape how we work.

Cybersecurity solution ICT West-Brabant West - Awareness | Phantom'sLab

“The experience made me realize how quickly a simple mistake can lead to serious consequences, and it inspired me to actively share that awareness across our organization.”

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What our clients say

“Phantom’s Game delivered the practical awareness and behavioral change we needed. Our team is now actively engaged in protecting our organization every day. The game created exactly the kind of awareness and team connection we were looking for. It’s practical, engaging, and delivers insights that truly stick.”

Alan & Luca

Amanda Storm HR Advisor Continue reading

“The game made cybersecurity a living topic within our organization. Our team now actively protects each other, both at work and at home. Having these warnings sharply imprinted on your mind keeps you alert, which is exactly what you want.”

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Desirée van der Wielen Secretarial Employee Continue reading

“Phantom’s Game transformed cybersecurity from an abstract concept into something our entire team understands and actively protects against every day. The game not only created awareness during play, but also sparked valuable conversations afterwards about cybersecurity.”

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Mark Versteegden Owner at Bouwbedrijf Versteegden and member at Bouwend Nederland Continue reading

“Phantom’s Game showed us that cybersecurity awareness isn’t about being smarter than attackers, but about understanding how sophisticated their tricks are and tailoring your defense accordingly.”

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Roel Bijvelds CEO Continue reading

“Phantom’s Game provides the kind of deep understanding that fundamentally changes how you approach digital security. It’s engaging, effective, and delivers awareness that truly sticks. It’s incredibly well designed. I now understand the dangers of cybercrime and am genuinely 100 times more alert.”

Cibdol

Samira Ramsahai Managing Director Continue reading

“Phantom’s Game gave our team the practical insights and team connection we needed. Cybersecurity is now something we actively protect together, with everyone alert and engaged. The game refreshed our team’s knowledge about cybercrime and revealed how easy it is to execute attacks and make user errors. It was fun to play and genuinely strengthened our team spirit.”

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Richard Schoonderwoerd Manager Information Technology & Projects Continue reading

“Phantom’s Game provided excellent insight into how hackers operate. It’s good to be aware of this. The game made cybersecurity accessible and relevant for our multi-location operation. We now understand the real threats and actively protect our customers and our business.”

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Roel Driessen CEO Continue reading

“Fun and educational. A must for any organization that wants more than just a dry presentation on cybersecurity. Phantom’s Game showed our team that being digitally alert isn’t about being paranoid, it’s about being smart. That awareness now lives in our organization.”

Fransen Gerrits

Huub Fransen Owner Continue reading

“The game revealed how quickly a simple mistake can lead to serious consequences. That realization has fundamentally changed how our team approaches digital security. Phantom’s Game gave our team the practical awareness and collective responsibility mindset we needed. We now actively protect our tenants and organization through shared vigilance.”

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Ivo Rulkens Information Security Officer / Privacy Officer Continue reading

“Phantom’s Game normalized cybersecurity conversations across our organization. Our team now actively protects our clients’ sensitive data through collective vigilance. The game started conversations we normally wouldn’t have, and that’s exactly where true awareness begins.”

Janssen & Janssen

Sharon Tulp Inside sales representative Continue reading

“A golden opportunity for those who haven’t played yet: instantly up to date on all the ins and outs of cyber awareness! Phantom’s Game is a great way for entrepreneurs to stay up-to-date on cyber awareness. It’s informative, practical, and above all, very accessible for anyone who hasn’t experienced it yet.”

Liefde voor Communicatie

Lisa Goossens CEO Continue reading

“Phantom’s Game delivered exactly what we hoped for: a stronger team, increased awareness, and lasting behavioral change. The perfect investment in both culture and security. In our view, it’s a great way to highlight the risks of cybercrime through the right balance of fun and information. Highly recommended!”

PortXchange Products B.V.

Marian Maartense HR Manager Continue reading

“My field is communication and word-of-mouth marketing. There’s no doubt this will win awards in 2025 and spread like wildfire across the world. I got my certificate and I also loved that I was invited on the radio to share my story about the experiences my team and I had. #milestone!”

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Rob de Groot CEO Continue reading

“It felt like we were at a LAN party again together. Huge compliments. Everyone was really pulled into the story. The game is easy for anyone to understand which makes it accessible and engaging. Awareness among the participants clearly increased. All in all a very positive experience.”

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John Serier IT Administrator Continue reading

“At Snowminds, we wanted to boost cybersecurity awareness within our young, international team, without it feeling like another dull training. Phantom’s Game hit the mark perfectly. Competitive, fast-paced, and full of surprises, it kept everyone engaged from start to finish. It made digital risks feel real, sparked great conversations, and turned learning about cybersecurity into a fun and truly memorable experience.”

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Yuri Bartels Owner Continue reading

“Phantom’s Game showed us how quickly a simple mistake can lead to serious consequences. That realization has made our team much more proactive about security. The game reinvigorated our approach to cybersecurity training. Our team is now actively engaged, sharing knowledge, and applying security awareness in everything they do.”

Synaxion B.V.

Andre Kuijt Manager R&D Continue reading

“Phantom’s Game made us realize that cybersecurity is not about fear, but about insight. When you understand how attacks are constructed, you become stronger as a team in protecting your organization. The styling and setup are excellent, with the hacker guiding you through his world. It is engaging, relatable and instantly makes you reflect on your own digital behavior.”

The Rookie Minds

Tjeerd Koop Business Coach Continue reading

“Everything is presented super professionally. Excellent performance, with impactful visuals and sound. You’re drawn into the story, making it feel truly immersive and impactful. Phantom’s Game showed us how quickly trust can be used against you. By understanding the psychology behind modern attacks, we’ve strengthened both our awareness and our teamwork.”

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Maddy Goossens CEO Continue reading

“The game created the kind of lasting awareness that traditional training simply can’t match. Our team is now genuinely vigilant, not just compliant. What stood out most was the high level of engagement from every participant. The competitive element didn’t just make it more fun – it made it more effective.”

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Kevin Sheikh Workplace Experience & IT Specialist Continue reading

“Phantom’s Game delivered practical awareness training that sparked the ongoing conversations and behavioral changes we needed to strengthen our digital security. The competitive element made cybersecurity tangible and sparked exactly the kind of conversations we needed throughout our organization.”

Vitalvé

Joost Pennings Operational Director Continue reading

“Phantom’s Game made us realize how quickly a simple mistake can lead to serious consequences. That awareness has fundamentally changed how our team approaches digital security. The game created the practical awareness and team connection we needed. Our entire organization is now actively protecting the sensitive data we’re entrusted with every day.”

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Laurens van Oijen Information Security Officer Continue reading

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